Our Commitment to Satisfaction:
At Enchanted Realms, we are dedicated to providing our customers with the highest quality digital tools and resources for fantasy world building. We understand the importance of satisfaction when investing in digital products for your creative projects. Therefore, we offer a straightforward refund and return policy to ensure your peace of mind.
Digital Product Policy:
Given the digital nature of our products, we cannot offer a traditional return policy. However, we are committed to ensuring your satisfaction.
Refund Eligibility:
- Non-Delivery: If you do not receive the digital product you purchased within a reasonable amount of time (24 hours from the purchase), please contact us immediately. We will work to resolve the issue, and if we cannot deliver the product, we will provide a full refund.
- Product Not as Described: If the digital product received significantly differs from its description or preview and you can demonstrate this discrepancy, you may be eligible for a refund. We encourage you to contact us within 48 hours of the purchase to address any concerns.
- Technical Issues: If you experience technical issues that prevent the use of the product and our support team is unable to resolve the issue, a full or partial refund may be issued. Please provide detailed information about the issue within 7 days of purchase.
Refund Process:
To initiate a refund, please contact our customer support team with your order number, the name of the product, and the reason for the request. We may ask for additional information or documentation to process your refund.
Refund Timing:
Upon approval, refunds will be processed within 7-10 business days and credited back to your original method of payment.
Limitations:
Refunds or exchanges will not be issued for:
- Products downloaded or accessed more than 30 days after purchase.
- Issues related to personal preference or subjective opinions of the product’s utility.
- Products purchased on sale or with a discount.